Assumption
Denied claims end the story.
Reality
Some customers don’t give up—they escalate. Reframe. Refile. Shift lines.
The So What
“Denial revenge” is real. And it’s behavioral. Watch for repeated attempts with new angles: BI to PD, HO to Auto, WC to GL. It’s not random—it’s relentless. And make sure to get rid of them at renewal.
