The Definition of a Good P&C Insurance Customer
What makes a buyer of personal auto insurance a ‘Good’ customer? If we define ‘good’ as ‘profitable’ over the lifetime of the […]
What P&C Insurers can learn from New York City
Thirty years ago New York City was a mess, the streets were trash strewn and potholed and people were fleeing in droves. […]
How customers get auto insurers to pay for preexisting damage (and how to stop them)
Say you have some damage to your car: nothing big, maybe a few dents up front with some scratches amounting to a […]
To beat rate manipulation, Property and Casualty carriers should watch their customers shop.
Most large personal lines carriers feature on-line quotation systems where consumers can get a quote in as little as three minutes. This […]
Mobile is a much bigger opportunity
There are lots of things that the P&C industry could do to take better advantage of Mobile technologies. Right now they do […]
Auto Insurers keep looking for their lost keys underneath the streetlight.
Root is a new auto insurance product that uses an app to track prospective customers’ driving for a period of time. The […]
Why do auto Insurers experience so much rate manipulation at point of sale?
The auto insurance industry has a large problem with customer rate manipulation at the point of sale. Industry studies and our own […]
To eliminate fraud imitate the Cop on the Beat
I find it odd that the two types of P&C fraud – Claims Fraud and Underwriting Fraud – are treated so differently […]
In fighting underwriting fraud there's more to data than just 'data'.
Everyone agrees that more and better data is essential to identifying and reducing the high levels of customer data manipulation and misrepresentation […]
Carriers are underinvesting in analytics
Insurers are underinvesting in data analytics because they can’t imagine all of the new uses. Here’s a perspective from someone who’s actively […]
How much is that aggregator earning you
Many financial institutions use on line customer aggregators as part of their distribution mix. The appeal is obvious: aggregators deliver customers who […]
The best data is customer interaction
A customer’s address doesn’t match the 3rd party data – and he hasn’t moved recently. A case of garaging fraud? Or someone […]
