The Problem
Undisclosed driver fraud – where new auto policy customers seek lower rates by not disclosing risky drivers during the rating process – has long been one of the largest fraud problems in auto. But carriers have had very few cost effective tools to attack the problem. The result is that often quite obvious cases of hidden drivers are tolerated by carriers.
Undisclosed driver fraud – where new auto policy customers seek lower rates by not disclosing risky drivers during the rating process – has long been one of the largest fraud problems in auto. But carriers have had very few cost effective tools to attack the problem. The result is that often quite obvious cases of hidden drivers are tolerated by carriers.
Until a top US insurer implemented our idFusion real time point of sale underwriting fraud prevention platform.
The solution
First they used idFusion to fuse quote, claim and policy data into a highly available real time data repository and then with our idAnalyze query tool, they identified historical sequences of quotes where risky drivers were first included and then subsequently excluded from policies. They calculated this premium “leakage” to be at least several percent of net premiums written.
First they used idFusion to fuse quote, claim and policy data into a highly available real time data repository and then with our idAnalyze query tool, they identified historical sequences of quotes where risky drivers were first included and then subsequently excluded from policies. They calculated this premium “leakage” to be at least several percent of net premiums written.
Armed with this new insight, the carrier implemented VeracityID’s idQuoteMonitor software tool which uses sophisticated entity resolution and graph network technologies to identify sequences of quotes coming from the same household even if the names on the quotes are different. This, when combined with other business rules, gave the carrier a clear, real time picture of which quote requests likely contained hidden drivers.
Then using VeracityID’s highly configurable intervention communication tool – idResolve, they automatically intervened during the quote process, identifying the missing drivers by name and giving the customer a choice of either adding them to the policy or formally excluding them from coverage.
The Result
The carrier found that using this real time intervention approach resulted in hidden drivers being disclosed or in the customer abandoning the quote. From the carrier’s perspective either of these two results were desirable because they had already determined that elimination of this manipulation would lead to a significant reduction in premium leakage.
The carrier also found that using the idFusion platform and VeracityID’s pre-built rate manipulation solution made the process of scoping, designing and implementing this and other forms of premium leakage prevention much quicker and more successful than had they not had VeracityID tools to leverage their efforts.
