Don’t Churn Customers, Upgrade!
This Carrier Management piece “Soft Commercial Market Ahead: Prepare for Underwriter ‘Herd Behavior’” applies even more to Personal Lines carriers. For example, […]
Seamlessly Transforming Legacy Systems Without Major Overhaul
In today’s insurance industry, carriers face significant challenges due to outdated, cumbersome technology. As P&C Specialist highlights, even major players like Liberty […]
The Personal Lines Churn Crisis
The insurance industry is in the midst of a quiet crisis: according to PropertyCasualty360, customers are jumping ship at alarming rates. In auto […]
Personal line carrier success requires active management throughout the policy lifecycle
In today’s unpredictable world, carriers must ensure that both personal lines—home and auto—are not only adequately covered but also meticulously assessed for […]
Progressive shows the competition how to micro-focus on risk during transactions rather than amputate in a panic later.
Recent shocks from Covid, the Ukraine conflict, and the recession have severely damaged most personal line carriers’ profitability. For example, Geico, a […]
Pet Insurance is big but do the players really understand the risk?
The Pet Insurance business is growing and evolving rapidly. But does anyone really know what they’re doing? No long track record with […]
Cat Losses Wreaking Havoc: How Can Carriers Turn Chaos to Their Advantage?
Progressive’s recent financial woes, highlighted in a June 14th P&C Specialist report, paint a grim picture for the insurance industry. The company’s […]
To Speed Insurance IT Innovation, Get Innovation Out of IT
Speeding IT innovation processes is good but empowering non-IT staff to innovate without requiring costly coding is better.
So Much Data, So Few Results
The insurance market is filled with data venders gathering risk-related data on insurance customers to ensure that underwriting decisions are accurately tied […]
Pre-Loss Documentation Makes Catastrophes Less Catastrophic
The recent Q1 rebound in personal lines profitability, while encouraging, is a fragile victory. As the specter of escalating catastrophe losses looms large, insurers must proactively […]
Heightened Privacy Concerns: The Telematics Backlash
Verisk partnered with major automakers like Ford, GM, Honda, and Hyundai to collect driving data. This data was shared with insurers, enabling personalized discounts for safe drivers. However, the program raised consumer concerns. Media reports exposed instances of GM sharing data without explicit customer knowledge, leading to lawsuits alleging privacy violations and potential premium increases. The resulting backlash prompted Verisk to terminate its telematics program.
Aerial Imagery Sparks Debate – Is There a Better Way to Assess Risk?
The growing use of aerial photography by insurance carriers has sparked controversy, pitting insurers eager to streamline risk assessment against homeowners troubled by a process they feel is opaque and potentially unfair. As insurers explore technological solutions to improve efficiency, could alternatives like VeracityID's idFetchTM provide a middle ground that balances accuracy with privacy and consumer empowerment?
